Effective Date: 21/08/2025
At Moodmehh, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund & Exchange Policy below.
- Eligibility for Return/Exchange
Products can be returned or exchanged within 7 days of delivery.
Items must be unused, unwashed, unworn, and in original packaging with tags intact.
Certain items such as sale items, customized products, or innerwear are not eligible for return/exchange.
- Return & Exchange Process
Contact our customer support at [Your Email / Phone] within 7 days of receiving your order.
Provide your order number, reason for return/exchange, and product details.
Once approved, ship the item back to us at the provided return address.
After inspection, we will process your exchange or refund as per eligibility.
- Refunds
Refunds (if applicable) will be processed to your original method of payment within 7–10 business days after we receive and inspect the returned product.
Shipping charges are non-refundable.
In case of prepaid orders, only the product cost will be refunded.
- Exchanges
We offer size or product exchanges for eligible items.
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued.
- Damaged or Wrong Product
If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery with photos.
We will arrange a replacement for your product at no extra cost.
- Non-Returnable Items
Discounted or clearance items.
Customized or personalized products.
Gift cards, vouchers, or digital products.
- Contact Us
For any questions or to initiate a return/exchange, please contact us at:
📧 Email: Info@moodmehh.com
📞 Phone: 9930709396